Messaging Policy

Platform-level disclosure for the SoldIQ messaging service. Last updated August 5, 2026.

1. Who is sending

SoldIQ does not run a messaging program of its own and does not market to consumers by text. We provide the platform; each message is sent on behalf of, and in the name of, a specific dealership that is our customer. That dealership decides who it talks to and is the business you are dealing with.

Each dealership also publishes its own messaging terms and privacy policy on its own website, naming its business, its phone number and its contact address. That page is the program disclosure for the number you are texting with; this page describes the platform behind it.

2. How consent is obtained

A person receives text messages through SoldIQ only if they gave the dealership their number in one of these ways:

• They messaged the dealership on Facebook Marketplace, Messenger or Instagram about a unit and shared their phone number in the conversation.
• They submitted a form — a Facebook lead ad, the dealership's website form, or a third-party listing inquiry that includes their number.
• They called, texted or walked into the dealership and gave the number.
• They rang the dealership's number and nobody picked up. A missed call is recorded as its own kind of consent — you dialled the business, so it texts you back about that call, and nothing else.

Consent is never a condition of purchasing anything. Purchased, rented, scraped and third-party lists are prohibited by our terms of service, and the platform blocks messages to a number with no consent record on file.

Every consent event is stored with what happened and when — a number given in a Messenger thread is recorded differently from a submitted form, because the evidence is different. Opt-outs are recorded on the same trail.

3. Message types

• Conversational replies — answering questions about a unit's availability, price, condition, hours, directions, trade-ins and financing process, in an exchange the person started.
• Appointment confirmations and reminders — proposing times, confirming a booking, and reminding about it beforehand.
• Follow-ups on an active inquiry — a small number of check-ins on a conversation that has gone quiet, and a notice if the unit someone asked about sells.
• Missed-call text-backs — one message when you called the dealership and nobody could get to the phone.
• Customer care — replying to a question sent to the dealership by text.

The platform is built for conversations and appointment logistics. Broadcast marketing campaigns are not a feature. A dealership that sends promotional messages must have separate express written consent for them and must disclose that program on its own page.

4. Message frequency

Frequency varies by conversation — typically one to four messages per exchange, plus appointment reminders where you have booked one. A per-lead daily cap limits how many messages any one person can receive in a day regardless of what else is happening, and follow-ups on a quiet conversation are limited and stop on their own.

5. Message and data rates

Message and data rates may apply according to your mobile plan. Neither the dealership nor SoldIQ charges you to receive or send these messages. Delivery is not guaranteed and depends on your carrier.

6. Opting out — STOP

Reply STOP to any message to stop receiving texts. STOPALL, UNSUBSCRIBE, CANCEL, END and QUIT work the same way. You will get one final confirmation and then nothing further.

• Opt-outs are honored at the carrier level and recorded in our database in the same moment, so no scheduled or automated message can slip out afterwards.
• An opt-out applies across channels. Telling a dealership to stop in a Messenger conversation suppresses its texts too.
• A prior opt-out blocks even a first message. If someone who opted out later gives their number again, we still will not text them until they explicitly ask to start again.
• To start again, reply START or UNSTOP, or just ask the dealership.

7. Getting help — HELP

Reply HELP to any message and you will get a reply identifying the dealership and how to reach it directly. You can also contact the dealership by the phone number or address on its own website, or write to us at hello@soldiq.app and we will connect you with the right business.

8. Quiet hours

Automated messages are sent between 9:00 am and 8:00 pm in the recipient's own local time zone, determined from the area code of the number. A message that would fall outside that window is rescheduled to the next permitted time, not dropped — so a follow-up queued at 2 am goes out in the morning.

One deliberate exception: if you text the dealership and it replies to you within a short window (about fifteen minutes) of your message, that reply is sent whenever you wrote, because you are the one waiting for it. Nothing else is exempt. Dealerships operating in states with stricter calling-hour rules are responsible for configuring their hours accordingly.

9. Automation and human review

Some replies are drafted with automated technology and are always sent on the dealership's behalf. Conversations that involve a complaint, a legal or credit question, or anything the system is unsure about are handed to a person at the dealership, and a salesperson can take over any conversation at any time. Facebook Messenger replies on a salesperson's personal account are always written by a person before they are sent.

10. Privacy

We collect names, phone numbers, message content and inquiry details in order to respond on the dealership's behalf. We do not sell personal information, and we do not share phone numbers or SMS consent with third parties or affiliates for their marketing purposes. Our full privacy policy explains what we collect, who processes it, how long we keep it, and how to request access or deletion.

11. Contact

First Round Games LLC, operating as SoldIQ
513 US Highway 60 E, Unit #889
Republic, MO 65738
hello@soldiq.app · (417) 413-4454