Terms of Service

First Round Games LLC, operating as SoldIQ ("SoldIQ", "we", "us"). Effective August 5, 2026.

1. This agreement

These terms are between SoldIQ and the business that subscribes ("Customer", "you"). By creating an account, installing the extension or using the service, you agree to them. If you accept on behalf of a business, you confirm you are authorized to bind it. If you and SoldIQ have signed a separate written agreement, that agreement controls where the two conflict.

2. What the service is

SoldIQ is a hosted response-assistance platform for dealerships. It drafts replies to inbound inquiries, sends and receives text messages on your behalf, records consent and opt-outs, texts back callers you missed, captures trade-in details, schedules appointments, and reports on your pipeline. It includes a dashboard, a browser extension and, where you connect them, integrations with messaging and calendar providers.

The extension drafts replies for you to review and send yourself in personal Messenger conversations. It does not send messages for you there, and we will not build that. Automated sending happens on channels where automation is permitted — text messaging and the official Meta business APIs.

3. Accounts and access

• You are responsible for your users, their credentials and their extension tokens, and for everything done under your account.
• One user account per real person. Do not share logins.
• Tell us promptly at hello@soldiq.app if you believe an account or token has been compromised.
• You must be a business, and your users must be at least 18.

4. Subscription, fees and taxes

• The service is sold as a monthly subscription — Starter at $199 per month for one salesperson seat, Pro at $299 per month for up to five — or at the fees and billing period stated in your order form. Multi-location pricing is quoted separately. Message and telephone-number charges may be billed as usage in addition to the subscription.
• Fees are charged in advance and, except where the law or these terms say otherwise, are non-refundable. We do not refund partial periods.
• Subscriptions renew automatically for the same period until cancelled. You may cancel at any time, effective at the end of the current period.
• We may change pricing with at least 30 days' notice before it takes effect at your next renewal.
• Fees exclude taxes. You are responsible for any sales, use or similar taxes other than taxes on our income.
• If a payment fails we may suspend the service after notice and a reasonable chance to fix it.

5. Your obligations — consent and the law

This is the part that matters most. You are the sender of record for messages to your customers, and you are responsible for the legality of your messaging program.

• Consent. You will only message people who have given you prior express consent to be contacted at that number — for example by giving you the number in a conversation, submitting your form, or contacting you first. You will not upload or message purchased, rented, scraped or third-party lists.
• Applicable law. You will comply with the Telephone Consumer Protection Act (TCPA) and its rules, applicable state telemarketing and mini-TCPA statutes, CAN-SPAM where it applies, state privacy laws, and the CTIA messaging principles and carrier requirements. Consent standards and quiet-hour rules differ by state, and some states are stricter than the defaults in the product.
• Your own disclosures. You will publish and keep current your own privacy policy and text-messaging terms on your own website, and you will honor opt-out requests you receive by any channel, including in person or by phone.
• Accuracy. You are responsible for the inventory, pricing, hours and policy information you put into the service. Replies are generated from what you provide; if it is wrong, the reply will be wrong.
• Review before sending. Drafts presented for human review are your messages once you send them. You are responsible for reading them.
• Platform rules. You will follow the terms of any third-party platform you connect, including Meta's, and you will not ask us to automate anything on a personal Facebook profile.
• Registration data. Business information you give us for carrier registration must be true, current and yours. Carriers reject and penalize false registrations.
• Recorded calls. If you route your phone number through SoldIQ and switch on voicemail, callers are recorded. We always play a spoken recording notice first and you cannot turn that notice off, but call-recording law is yours to comply with — several states require every party's consent — and the recordings are your records.

6. Acceptable use

You will not, and will not allow anyone else to:

• Send messages to anyone who has not consented, or who has opted out.
• Use the service for unsolicited bulk marketing, political messaging, loan or credit-repair offers, or any content prohibited by carriers or by law.
• Attempt to disable, bypass or work around consent checks, opt-out handling, quiet hours, sending caps, or the audit trail — including by rotating numbers, splitting traffic across accounts, or re-adding a contact who opted out.
• Impersonate another business or person, or misrepresent who is sending a message.
• Send harassing, deceptive, threatening, obscene or unlawful content.
• Upload data you do not have the right to process, or sensitive categories of data we tell you not to send.
• Reverse-engineer, resell, sublicense or provide the service to a third party as a bureau, or use it to build a competing product.
• Probe, scan or overload the service, or use it in a way that endangers other customers' deliverability or accounts.

7. Suspension

We may suspend an account, a phone number or a specific feature immediately, with notice as soon as practical, if we reasonably believe there is abuse or a violation of section 5 or 6, a security or deliverability threat to us or other customers, a carrier or platform demand, a legal requirement, or unpaid fees after notice. Where the problem is fixable we will tell you what has to change, and we will restore access once it does. Suspension for cause does not earn a refund.

8. Your data

You keep all rights to the data you and your customers put into the service. You grant us the limited licence to host, process and transmit it in order to provide the service, and to protect and improve it in de-identified, aggregate form. We handle personal information as described in our privacy policy, which is part of these terms. As between us, you are the controller of your customers' personal information and we are your processor.

You can export your data while the account is active. After termination we delete it within 90 days as described in the privacy policy, except consent and opt-out records, which we keep as evidence that messages were permitted.

9. Third-party services

The service depends on providers we do not control — Supabase, Twilio and the mobile carriers, Google (Gemini for drafting, Calendar where you connect one), Resend, Meta, and Vercel. They are named in the privacy policy. Their availability, policies, filtering decisions and approval timelines are theirs, not ours. Carrier registration for text messaging typically takes one to three weeks and can be rejected or revoked for reasons outside our control. We are not responsible for a third party's acts, outages or decisions, including message filtering, account restrictions or the suspension of a platform account.

10. Automated content — what we do and do not promise

Replies are generated by a language model. It can be wrong, and it can be wrong confidently. The service is built to reduce that risk — it draws pricing and availability from your own inventory records, escalates when it does not know, and requires a human to send anything in personal Messenger — but you must review and supervise. SoldIQ is not a party to your sales conversations and does not guarantee the accuracy of any generated message, any sale, any appointment, or any business outcome. Nothing here is legal advice, and we are not your compliance department.

11. Disclaimers

Except as expressly stated in these terms, the service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, title, non-infringement and any warranty arising from course of dealing or usage of trade. We do not warrant that the service will be uninterrupted or error-free, that messages will be delivered, or that it will meet any compliance obligation on your behalf.

12. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost sales, lost data or goodwill, even if advised of the possibility.

Each party's total aggregate liability arising out of or related to this agreement will not exceed the fees you paid us in the twelve (12) months before the event giving rise to the claim. These limits do not apply to your payment obligations, to your indemnity obligations, or to liability that cannot be limited by law.

13. Indemnity

You will defend and indemnify SoldIQ against third-party claims, and the resulting damages, penalties and reasonable legal fees, arising from your use of the service in breach of these terms — including claims under the TCPA or state messaging law relating to messages sent through your account, claims about the content or accuracy of your messages or inventory, and claims that data you supplied infringed someone's rights.

14. Term and termination

• This agreement runs while you have an active account.
• You may terminate at any time by cancelling; it takes effect at the end of your current billing period.
• Either party may terminate for a material breach the other has not cured within 15 days of written notice.
• We may terminate for convenience with 30 days' notice and a pro-rated refund of prepaid, unused fees.
• On termination your access ends, scheduled messages stop, and we handle your data as described in section 8. Sections 5, 8 and 10 through 16 survive.

15. Changes to these terms

We may update these terms. For material changes we will give at least 30 days' notice by email or in the product, and the change takes effect at your next renewal. If you do not accept it, cancel before it takes effect.

16. General

• Governing law. These terms are governed by the laws of Missouri, without regard to conflict-of-laws rules, and the state and federal courts located in Greene County, Missouri have exclusive jurisdiction.
• Assignment. Neither party may assign without the other's consent, except to a successor in a merger or sale of substantially all assets.
• Entire agreement. These terms and the privacy policy are the whole agreement and supersede prior discussions.
• Severability and waiver. If a provision is unenforceable, the rest stands. Not enforcing something once is not a waiver.
• Force majeure. Neither party is liable for delays caused by events beyond its reasonable control.
• Independent parties. Nothing here creates a partnership, agency or employment relationship.
• Publicity. We will not use your name or logo publicly without your written permission.

17. Contact

First Round Games LLC
513 US Highway 60 E, Unit #889
Republic, MO 65738
hello@soldiq.app · (417) 413-4454